Privacy policy

By making a reservation, the user agrees to enter into a rental contract with Villa Jacaranda Pool & Sea and both parties agree to respect these General Conditions and the Regulations for the use of the property.

Only the guests indicated in the original reservation and at check-in are allowed to stay in the accommodation. Any additional overnight guests must be approved.

LEGAL REQUIREMENTS

LEGAL REGISTRY: as authorized tourist accommodation in Andalusia, we have the obligation to verify the identity documents of each client and register them in the 'traveler registry' of the Civil Guard Corps, according to article 29 of Decree 159/2012.

CHECK-IN CHECK-OUT

The guest must inform Villa Jacaranda Pool & Sea of ​​the expected time of arrival at least 24 hours before the start of the stay. Villa Jacaranda Pool & Sea is not responsible for delays or inconveniences that may be caused by lack of information. Additional check-in fees may apply for a specific arrival, as mentioned in the reservation.

At the time of departure, guests must vacate the apartment with all their luggage. Villa Jacaranda Pool & Sea reserves the right to remove from the apartment any luggage that is still there after the departure time, and/or claim a penalty from the client that can be withheld from the amount of the Damage Deposit.

CLEANING

Villa Jacaranda Pool & Sea works with professional cleaning and laundry services that follow sanitary protocols according to Spanish guidelines.

Upon departure, guests must leave the accommodation in a reasonable state, with all rubbish removed and kitchen utensils clean. In case these rules are not respected, additional cleaning costs may be required.

It is forbidden to leave garbage bags in the accommodation, at the entrance or in any common area of ​​the accommodation. Garbage should be left in closed plastic bags in street bins.

GUEST BEHAVIOR

Guests agree to have civic behavior and to respect the neighbors.

They also undertake to respect the material and equipment made available to them, to take care of the latter and to notify Villa Jacaranda Pool & Sea of ​​any damage they observe.

In case of not respecting the general rules of coexistence, Villa Jacaranda Pool & Sea has the right to demand that guests vacate the apartment immediately.

NOISE

Guests must keep noise to a minimum so as not to disturb occupants of neighboring properties - especially during night hours (9pm to 8am).

Parties are strictly prohibited.

Excessive noise is prohibited at all times and may result in termination of the vacation rental agreement, eviction, loss of rent paid, and additional charges that may be deducted from the damage deposit.

Guests must notify Villa Jacaranda Pool & Sea of ​​any disputes or complaints from neighbors as soon as possible.

SECURITY

Whenever guests leave the apartment, it is your responsibility to ensure that all windows and doors are closed/locked to maintain security and prevent rain and water damage.

Guests agree not to reproduce and/or give the property keys to third parties, and to take the necessary security measures to prevent unauthorized persons from accessing the property. In case of loss of keys, guests have to notify Villa Jacaranda Pool & Sea as soon as possible.

In addition, Villa Jacaranda Pool & Sea provides an emergency number, available 24 hours a day in case something happens in the accommodation: +34 633 67 71 86.

MODIFICATIONS AND CANCELLATIONS

Any request to modify the date of the stay must be approved by Villa Jacaranda Pool & Sea. If, for any reason, the client must cancel all or part of the reservation, the cancellation policy will apply.

If, for any reason beyond its control, including force majeure, Villa Jacaranda Pool & Sea is forced to modify the conditions of the reservation, it must immediately inform the guest. In case of not reaching an agreement on the conditions of the modification, the entire amount will be returned to the guest and he will not be able to make any other claim.

RESPONSIBILITIES

Villa Jacaranda Pool & Sea is not responsible for any damages that may be caused by the use of the equipment or in cases of theft, fire and other criminal activities. In any circumstance, Villa Jacaranda Pool & Sea will do everything possible to quickly find a solution to any type of incident. During the stay in the accommodation, the guest is responsible for all his personal valuables.

PERSONAL INFORMATION

The processing and use of personal data is processed solely for the following purposes:

- management of the stay and the services requested and communication with the guests

- Information to local authorities, as required by the Andalusian Tourism regulations.

The information is stored on a secure server for the time necessary to carry out the different treatments, in accordance with tourist regulations.

The data collected by Villa Jacaranda Pool & Sea, in no case, will be transferred to third companies, except to local authorities.